Products | Cloud PBX | Call Recording
Call Recording
Easily record inbound and outbound calls with automatic or on-demand call recording.
Benefits of call recording
Call recording is easy to set up.- Quickly and easily show your users how to record telephone calls using their desk phones, softphones, or smartphones.
- Enable or disable the call recording option as needed-for one or multiple users-with a few simple clicks.
- Advanced settings allow you to record individual calls made to or from any user’s desk phone, softphone, or smartphone.
- Adjust call recording options per user or groups of users-for inbound as well as outbound calls.
- Choose a default announcement to notify inbound callers that their calls are being recorded-or project a professional image with customised greetings that include important company or departmental information.
- Set all inbound calls or just calls to specific departments or users to be recorded automatically.
- Opt to play a short tone during all outbound calls to remind the parties that their calls are being automatically recorded.
- Users who have Automatic Call Recording enabled are informed via email that their calls are being automatically recorded and are instructed how to access the recordings in their call logs.
- Up to 1,00,000 recordings are stored in each account, and recordings are saved online for 90 days.
- Download individual or multiple recordings for review and playback.
Call recording FAQ's
How does on-demand call recording work?- On-demand call recording needs to be enabled by an administrator for all users on the account.
- To record any call, simply type *9 (on a desk phone) or click Record (in the mobile or desktop app) after the call has connected. Dial *9 or click Stop to stop recording.
- Once activated for an extension, automatic call recording will capture all of that extension's incoming and outgoing calls.
- The feature can also be enabled to automatically record all inbound calls made to specific departments.
- Automatic recordings can be set for individual or multiple users, and the recordings are available for playback and download for 90 days.
- A maximum of 1,00,000 recordings per account are saved in the account’s call logs.
- Recordings are retained in the call logs and are available for playback or download.
Get in Touch
0208 9355 512
0208 9355 512